MerchantKit.com > Customer Service Customer Service The hardest part in Internet (and perhaps any) business is finding new customers. But, if you look after the customers that you already have, they'll return to buy again and again. Here are some tips for better customer service: Be sure to publish your contact details (including email and phone) clearly on your site. Answer all emails promptly and politely. If you product is complex, you could consider creating an FAQ (Frequently Asked Questions) section on your site. Customers often being able to communicate with other customers, especially for technical products. You could start an Discussion Forum for your customers. Customers like to know that you care about them, and staying in touch helps keeps you in the forefront of their minds when they next go shopping. A good way to do this is to start an opt-in email newsletter (also known as an "ezine"). For more customer service ideas, why not review our selection of customer service books   MENU Home What To Sell Setup Web Site Accept Payments Shopping Carts Start Affiliate Program Marketing Copywriting Customer Service   Books Books     Privacy    Terms and Conditions Copyright © 2001-2008, Answers 2000 Limited With any business, it is up to the individual owner of said business to ensure the success of the business. You may make more or less than any sample figures or results that might be quoted on our web sites or other publications. All business involves risk, and many businesses do not succeed. Further, Answers 2000 Limited does NOT represent that any particular individual or business is typical, or that any results or experiences achieved by any particular individual/business is necessarily typical. In Association With Amazon.com All trademarks are property of their respective owners. All third party content and adverts are copyright of their respective owners. Some graphics on our web sites are Copyright (C) 1997-2000 Hemera Technologies Inc., and used under license. All such pictures are provided for viewing purposes only and are not to be saved or downloaded. All such pictures of recognizable individuals are models and used for illustrative purposes only, and not meant to imply any association or endorsement of said individual with any product or service.