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Customer Service: Books

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Here are some books about customer service:

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Data Driven: Harnessing Data and AI to Reinvent Customer Engagement
By Tom Chavez & Vivek Vaidya

McGraw-Hill Education
Released: October 4th, 2018
Hardcover (256 pages)

Data Driven: Harnessing Data and AI to Reinvent Customer Engagement
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Description:
Data Driven: Harnessing Data and AI to Reinvent Customer Engagement
  • Manufacturer: McGraw-Hill Education
  • Brand: McGraw-Hill Education
  • ISBNs: 9781260441536, 1260441539
  • EAN: 9781260441536
  • PartNumber: unknown
Details:
  • Hardcover
  • Edition: 1
  • Number of Pages: 256
  • Authors: Tom Chavez, Chris O’Hara, Vivek Vaidya
  • Publication Date: October 4th, 2018
  • Release Date: October 4th, 2018
Physical Description:
  • Size: 9.1 Inches by 6.2 Inches by 1.1 Inches
  • Weight: 1.03176338616 Pounds
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Fundamentals of Selling: Customers for Life through Service
By Charles Futrell

McGraw-Hill Education
Released: March 5th, 2013
Hardcover (672 pages)

Fundamentals of Selling: Customers for Life through Service
List Price: $191.74*
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Description:
Fundamentals of Selling: Customers for Life through Service
  • Manufacturer: McGraw-Hill Education
  • Brand: McGraw-Hill Education
  • ISBN: 0077861019
  • EAN: 9780077861018
  • PartNumber: Illustrated
Details:
  • Hardcover
  • Format: Illustrated
  • Edition: 13
  • Number of Pages: 672
  • Author: Charles Futrell
  • Publication Date: March 5th, 2013
  • Release Date: March 5th, 2013
Physical Description:
  • Size: 10.2 Inches by 8.6 Inches by 1.2 Inches
  • Weight: 2.96962666914 Pounds
Features:
  • Fundamentals of Selling, 13e trains readers on a detailed, yet broad, step-by-step selling process that is universal in nature. Numerous sales personnel in the industry today have commented on how this market-leading textbook reflects what they do on sales calls with prospects and customers.
  • The goal of Fundamentals of Selling has always been to demonstrate to students the order of steps within the selling process; provide numerous examples of what should be in each step; and show how the steps within the selling process interact with one another.
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This Is Service Design Methods: A Companion to This Is Service Design Doing
By Marc Stickdorn & Adam Lawrence

O'Reilly Media
Released: August 14th, 2018
Paperback (240 pages)

This Is Service Design Methods: A Companion to This Is Service Design Doing
List Price: $44.99*
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Description:
This Is Service Design Methods: A Companion to This Is Service Design Doing
  • Manufacturer: O'Reilly Media
  • Brand: O'Reilly Media
  • ISBN: 1492039594
  • EAN: 9781492039594
  • PartNumber: unknown
Details:
  • Paperback
  • Edition: 1
  • Number of Pages: 240
  • Authors: Marc Stickdorn, Markus Edgar Hormess, Adam Lawrence, Jakob Schneider
  • Publication Date: August 14th, 2018
  • Release Date: August 14th, 2018
Physical Description:
  • Size: 7.25 Inches by 9.0 Inches by 0.75 Inches
  • Weight: 1.05 Pounds
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The Network Is Your Customer: Five Strategies to Thrive in a Digital Age
By David L. Rogers

Yale University Press
Released: November 13th, 2012
Paperback (336 pages)

The Network Is Your Customer: Five Strategies to Thrive in a Digital Age
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Description:
The Network Is Your Customer: Five Strategies to Thrive in a Digital Age
  • Manufacturer: Yale University Press
  • Brand: Yale University Press
  • ISBN: 0300188293
  • UPCs: 884325858672, 884562283510
  • EANs: 0884325858672, 9780300188295, 0884562283510
  • PartNumber: Illustrated
Details:
  • Paperback
  • Format: Illustrated
  • Edition: Illustrated
  • Number of Pages: 336
  • Author: David L. Rogers
  • Publication Date: November 13th, 2012
  • Release Date: November 13th, 2012
Physical Description:
  • Size: 9.2 Inches by 6.1 Inches by 1.0 Inches
  • Weight: 1.08908357428 Pounds
Features:
  • Used Book in Good Condition
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High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce
By Micah Solomon

Amacom
Released: May 23rd, 2012
Paperback (208 pages)

High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce
List Price: $18.95*
Lowest New Price: $16.11*
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Description:
High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce
  • Manufacturer: AMACOM
  • Brand: Amacom
  • ISBN: 0814439314
  • EAN: 9780814439319
  • PartNumber: Illustrations, black and white
Details:
  • Paperback
  • Format: Special Edition
  • Edition: Special
  • Number of Pages: 208
  • Author: Micah Solomon
  • Publication Date: May 23rd, 2012
  • Release Date: May 23rd, 2012
Physical Description:
  • Size: 9.01573 Inches by 5.98424 Inches by 0.47244 Inches
  • Weight: 0.64815905028 Pounds
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Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams
By James Kalbach

O'Reilly Media
Released: May 10th, 2016
Paperback (384 pages)

Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams
List Price: $39.99*
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Description:
Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams
  • Manufacturer: O'Reilly Media
  • Brand: O'Reilly Media
  • ISBN: 1491923539
  • EAN: 9781491923535
  • PartNumber: 23901401
Details:
  • Paperback
  • Edition: 1
  • Number of Pages: 384
  • Author: James Kalbach
  • Publication Date: May 10th, 2016
  • Release Date: May 10th, 2016
Physical Description:
  • Size: 7.3 Inches by 9.0 Inches by 0.6 Inches
  • Weight: 1.66669470072 Pounds
Features:
  • OREILLY
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Customer Service: New Rules for a Social Media World (Que BizTech)
By Peter Shankman

Que
Released: December 16th, 2010
Paperback (208 pages)

Customer Service: New Rules for a Social Media World (Que BizTech)
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Description:
Customer Service: New Rules for a Social Media World (Que BizTech)
  • Manufacturer: Que Publishing
  • Brand: Que
  • ISBN: 078974709X
  • UPC: 029236747091
  • EANs: 0029236747091, 9780789747099
  • PartNumber: Illustrations
Details:
  • Paperback
  • Format: Illustrated
  • Edition: 1
  • Number of Pages: 208
  • Author: Peter Shankman
  • Publication Date: December 16th, 2010
  • Release Date: December 16th, 2010
Physical Description:
  • Size: 9.0 Inches by 6.0 Inches by 0.47 Inches
  • Weight: 0.6393405598 Pounds
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Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service
By John Goodman

Amacom
Released: August 12th, 2014
Hardcover (256 pages)

Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service
List Price: $24.95*
Lowest New Price: $22.50*
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Description:
Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service
  • Manufacturer: AMACOM
  • Brand: Amacom
  • ISBN: 081443388X
  • EAN: 9780814433881
  • PartNumber: 43171-540377
Details:
  • Hardcover
  • Format: Illustrated
  • Edition: Illustrated
  • Number of Pages: 256
  • Author: John Goodman
  • Publication Date: August 12th, 2014
  • Release Date: August 12th, 2014
Physical Description:
  • Size: 9.29132 Inches by 6.2992 Inches by 0.86614 Inches
  • Weight: 0.87743980276 Pounds
Features:
  • AMACOM
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The 5 Principles of IT Customer Service Success
By Don Crawley

C'est Bon Press
Kindle Edition (108 pages)

The 5 Principles of IT Customer Service Success
Lowest New Price: $3.99*
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Description:
The 5 Principles of IT Customer Service Success
  • Manufacturer: C'est Bon Press
Details:
  • Kindle Edition
  • Format: Kindle eBook
  • Number of Pages: 108
  • Author: Don Crawley
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Practical Zendesk Administration: A World-Class Customer Service Platform
By Stafford Vaughan

O'Reilly Media
Released: June 3rd, 2014
Paperback (196 pages)

Practical Zendesk Administration: A World-Class Customer Service Platform
List Price: $29.99*
Lowest New Price: $23.13*
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Description:
Practical Zendesk Administration: A World-Class Customer Service Platform
  • Manufacturer: O'Reilly Media
  • Brand: O'Reilly Media
  • ISBNs: 1491900695, 9781491900697
  • EAN: 9781491900697
  • PartNumber: black & white illustrations
Details:
  • Paperback
  • Edition: 2
  • Number of Pages: 196
  • Authors: Stafford Vaughan, Anton de Young
  • Publication Date: June 3rd, 2014
  • Release Date: June 3rd, 2014
Physical Description:
  • Size: 9.19 Inches by 7.0 Inches by 0.45 Inches
  • Weight: 0.79807338844 Pounds
Features:
  • O Reilly Media
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